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Do You See what Your Customers See?

As we continue our conversation about Zero Moment of Truth, where customers research you and your products online, let’s not forget what the First Moment of Truth is: When people contact your dealership.   I want to focus on what happens when customers get on site and how what happens can affect the sale. To explain my point, at a recent workshop I posed this question to readers: What are some things that customers saw upon coming to ...

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Do You See what Your Customers See?

As we continue our conversation about Zero Moment of Truth, where customers research you and your products online, let’s not forget what the First Moment of Truth is: When people contact your dealership.   I want to focus on what happens when customers get on site and how what happens can affect the sale. To explain my point, at a recent workshop I posed this question to readers: What are some things that customers saw upon coming to a dealership that negatively affected their willingness to buy?   Each dealer had multiple stories, from customers having to walk through a messy...

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# Article Title Author Hits
1 The Future of Direct Response Direct Mail David Jeansonne 1661
2 The Top Five Reasons to Add PURLs to Your Direct Mail Marketing David Jeansonne 2679
3 10 Elements Every Direct Mail Piece Should Have Joy Gendusa 3794
4 Direct Marketing: Pay for the Number of Sales, Not the Number of Pieces Jonathan Lucenay 2948
5 ROI Expectations for DMS Customer Base Repurchase Quote Marketing Chip King 2901
6 The 5 Keys To Better Direct Mail Michael Nealy 4716
7 The 40/40/20 Rule For Dealer Email Marketing Bill Ogden 5620
8 October Digital Magazine dealerma 4732
9 Fake Recall's Mailer Raises Issues Emily Marlow Beck 6756
10 13 Critical Errors Made in Direct Mail: Part 8 David Alan 6919
11 The Shortest Line Between Two Points Is Direct Marketing Jonathan Ord 6336
12 13 Critical Errors Made In Direct Mail: Part Seven David Alan 6578
13 13 Critical Errors Made In Direct Mail: Part Six David Alan 6915
14 13 Critical Errors Made In Direct Mail: Part Five David Alan 7484
15 13 Critical Errors Made In Direct Mail: Part Four dealerma 7833
16 13 Critical Errors Made In Direct Mail: Part Three David Alan 7569
17 13 Critical Errors Made In Direct Mail: Part Two David Alan 7576
18 13 Critical Errors Made In Direct Mail: Part One David Alan 8337
19 Direct Mail That Rings Your Chimes ? Part Two Tim Taylor 9368
20 Direct Mail That Rings Your Chimes Tim Taylor 8335
 
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