| October Digital Magazine |
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| Written by dealerma |
| Wednesday, 15 October 2008 14:14 |
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Click Here For Digital Magazine |
Do You See what Your Customers See?As we continue our conversation about Zero Moment of Truth, where customers research you and your products online, let’s not forget what the First Moment of Truth is: When people contact your dealership. I want to focus on what happens when customers get on site and how what happens can affect the sale. To explain my point, at a recent workshop I posed this question to readers: What are some things that customers saw upon coming to ... Read More |
Do You See what Your Customers See?As we continue our conversation about Zero Moment of Truth, where customers research you and your products online, let’s not forget what the First Moment of Truth is: When people contact your dealership. I want to focus on what happens when customers get on site and how what happens can affect the sale. To explain my point, at a recent workshop I posed this question to readers: What are some things that customers saw upon coming to a dealership that negatively affected their willingness to buy? Each dealer had multiple stories, from customers having to walk through a messy... Read More |
| October Digital Magazine |
![]() |
![]() |
![]() |
| Written by dealerma |
| Wednesday, 15 October 2008 14:14 |
|
Click Here For Digital Magazine |