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Do You See what Your Customers See?

As we continue our conversation about Zero Moment of Truth, where customers research you and your products online, let’s not forget what the First Moment of Truth is: When people contact your dealership.   I want to focus on what happens when customers get on site and how what happens can affect the sale. To explain my point, at a recent workshop I posed this question to readers: What are some things that customers saw upon coming to ...

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Do You See what Your Customers See?

As we continue our conversation about Zero Moment of Truth, where customers research you and your products online, let’s not forget what the First Moment of Truth is: When people contact your dealership.   I want to focus on what happens when customers get on site and how what happens can affect the sale. To explain my point, at a recent workshop I posed this question to readers: What are some things that customers saw upon coming to a dealership that negatively affected their willingness to buy?   Each dealer had multiple stories, from customers having to walk through a messy...

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10 Elements Every Direct Mail Piece Should Have PDF Print E-mail
Written by Joy Gendusa   
Tuesday, 27 April 2010 00:00

Don't want your direct mail to end up in the trash with the rest of the unread mail? These 10 tips will help you get the results you want:
 
1.       A clear, bold headline
 
On the envelope or front of the mailer there should be one central message. The best way to achieve that is with a bold, clear headline that's not cluttered with other text. A good guideline is to have the headline fill up at least 15 percent of the front of the mailer.
 
2.       A graphic that supports the message
 
The graphic should be easy to understand and easily relatable to the message the headline is trying to convey. For instance, if you are trying to get people to buy a car, you would want to show a car with a promotional sign clearly visible, such as “$1,000 Cash Back”. That graphic reinforces the message more than a simple picture of a car.
 
3.       Color that pops
 
Make the headline and other text stand out by using a color that stands out from the background color. When you look at the card, ask yourself, "What do I see first?" If your answer isn't the headline, you might want to tweak the colors.
4.       Subheads that lead into text
 
If you have a couple of paragraphs of text with no lead in, there's nothing to entice people to actually read the copy. A subhead will give people a place to start reading. If you have only 100 words or so you may be able to get away with it, but if the text gets any longer the average reader will want to have some guideposts along the way.
 
5.       Benefits, benefits, benefits
 
One of the biggest advertising errors people make is to state features rather than benefits. For example, never assume recipients know what benefit can be derived from a lower interest rate. Let them know how their monthly payments will go down.
 
6.       The offer
 
An offer is always a good idea and should represent a specific reason to call now, such as "Limited supply" or "Interest rates are climbing."
 
7.       Your company name and logo
 
Although this needs to be on the mailer, it shouldn't overshadow the offer. Customers care most about what you can do for them.
 
8.       Call to action
 
Tell prospects exactly what you want them to do. "Call today for more information" or "See us online" are two of the most common desired actions.
 
9.       Contact information
 
Provide your name, phone number, and web address directly following the call to action. Whatever you ask prospects to do, give them the means to do it easily.
 
10.    Return address
 
A return address ensures you'll get returned mail from the post office and sends a message that you're an established professional. People feel better knowing the company they're dealing with has an actual location.
 
Joy Gendusa is CEO of PostcardMania, for more information visit www.postcardmania.com.
 
 
 
 


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