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Do You See what Your Customers See?

As we continue our conversation about Zero Moment of Truth, where customers research you and your products online, let’s not forget what the First Moment of Truth is: When people contact your dealership.   I want to focus on what happens when customers get on site and how what happens can affect the sale. To explain my point, at a recent workshop I posed this question to readers: What are some things that customers saw upon coming to ...

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Latest Marketing News

Do You See what Your Customers See?

As we continue our conversation about Zero Moment of Truth, where customers research you and your products online, let’s not forget what the First Moment of Truth is: When people contact your dealership.   I want to focus on what happens when customers get on site and how what happens can affect the sale. To explain my point, at a recent workshop I posed this question to readers: What are some things that customers saw upon coming to a dealership that negatively affected their willingness to buy?   Each dealer had multiple stories, from customers having to walk through a messy...

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# Article Title Author Hits
1 The Multi-Billion Dollar Certification Gap—a Problem in Search of a Solution Jeffrey Schwartz 164
2 Dealers Targeted by Attorney General for Advertising Allegations Nicole Munro 345
3 Game Changers—These Three Marketing Tweaks Can Make Your Year Jimmy Vee and Travis Miller 347
4 Wash Out Your Mouth with Soap! Tom Hudson 362
5 Can You Effectively Market Without Prices? Jimmy Vee and Travis Miller 481
6 How to Create a Money Making “Get-To-Know You” Continuity Campaign Tracy Myers 1573
7 10 Proven Strategies for Building a Winning Expert Brand Tracy Myers 460
8 Advertising Your Dealership Requires a Revolutionary New Attitude Tom Letizia 933
9 A Simple Thank You Goes a Long Way Glenn Pasch 927
10 Be a “One Price Dealer” Without the One Price Mike Marini 382
11 Three Quick Ways to Impact Business Performance Laura Noonan 785
12 Defining Your Expert Brand Tracy Myers 424
13 Are You Making Any of These Costly Sales and Marketing Mistakes? Jimmy Vee and Travis Miller 1218
14 What Is Your Brand Worth? Tom Letizia 755
15 Local Phone Numbers, Toll-free Numbers, Vanity Numbers, and URLs Laura Noonan 1492
16 Understanding Your Market and What They Want Tracy Myers 666
17 Pay the Lawyers Now or Pay the Attorney General Later Nicole Frush Munro 850
18 How Paragon Honda and Acura Became #1 John Zeiglar 2433
19 It’s Time for Dealers to Start Building Their Dealerships Tom Letizia 1172
20 SuperSale Guys Are All The Same… Matt Baker 1117
 
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