| Avoiding the Pitfalls of a “No” Environment in Your Dealership |
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| Written by Sherralyn Peterson | ||||||||||||
| Tuesday, 27 July 2010 08:54 | ||||||||||||
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Dealership “life” can be hectic. You find yourself putting out one fire after another, and it seems as if great chunks of time are devoured by customers, industry demands, product issues, meetings, management decisions and yes, even technology. How you and your management team choose to spend your time is critical; it sets the tone and the culture of your dealership environment.
Back when business was booming and sales were double what they are now, it was easy to make excuses and come up with reasons why things didn’t get done. Even now, however, while business is significantly slower, the same environment often continues, only with fewer people so things really may not get done.
As I perform compliance reviews in dealerships, I look for problem areas that need improvement. I often find that a big part of any solution can be found by determining the root cause of the problem. Below I’ve listed several pitfalls that I see frequently in dealerships. Think about your dealership and how it behaves and performs. Are you one the left side, or the “right” side, literally?
Setting priorities, demonstrating discipline and executing can convert bad practices into desirable results. Now is the time to prepare for the comeback. So the goal should be to convert all your “Noes” to “Knows”.
Sherralyn Peterson, automotive incentive specialist, with 30 years of automotive experience, helps dealerships prepare for audits, conducts compliance review, performs staff training and resolves incentive issues. For more information, call 312-310-8380, email
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
, or visit www.sherralynpeterson.com.
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